If you have any questions at all about your order, our products, shipping issues, or absolutely anything else, please do not hesitate to call us at (720) 920-9780. You don't HAVE to read all of this - You can just call.
On orders that are being delivered to the 48 contiguous United States,
(the exclusions are, of course, Hawaii and Alaska), and that are at
least $5 we offer free shipping on almost every product we offer - not
including over-sized or oddly-sized items such as (but not limited to)
boats and some fly rods.
Unfortunately, we must charge shipping fees for exchanged items.
UPS & the United States Postal Service are our shipping agents for most
free shipping services. We package and post all orders as soon as they
are received, but there are no guarantees on delivery times for the
free shipping option.
Overnight Shipping
We will be glad to arrange any special shipping needs you may have, just tell us what you need and we will get a price for your approval.
For same day shipments the order must be received by Noon MST. "Next Day Delivery" orders placed on Friday will
be delivered the following Monday. Our standard pickup & delivery days via UPS do not
include weekends or holidays unless you ask for it. Please call If you have any questions.
Rates for special deliveries vary depending on
services, package weight, and destination. We will send confirmation of product availability and shipping costs on special deliveries and will not actually ship until all costs and specifics have been approved by you. Please call us at (720) 920-9780 for any special shipping needs so we can move as quickly as possible.
International or Overseas Shipping
A
variety of shipping methods are available to our overseas customers. A
quote can be provided for the different services available. Please call, fax, or e-mail for specific rates.
Any taxes or duties applied to your shipment by the destination country will have to be paid by you.
Overseas shipments are carefully tracked and charges will apply.
Note About Shipping
If the buyer chooses to refuse the shipment and the shipment is
returned to us, the buyer is responsible for the return shipping
charges or a 15% restocking fee, whichever is greater.
"International" and "overseas" refer to any destination outside the
contiguous United States. Hawaii and Alaska are considered overseas
shipments.
Shipping High Value Orders
Orders of a high dollar value may be charged additional shipping, insurance, etc., depending on the products. Please call or email for more information.
We process and ship your orders as quickly as possible. All in-stock items are shipped within 2 business days, via U.S. Postal Service or UPS Ground Service, you can expect to receive your order in 5-7 business days (within the contiguous US).
Normal store hours are Monday-Tuesday, 10am - 5pm, Wednesday-Thursday 10am - 7pm, Saturday, 9am - 6pm, and Sunday 11am - 4pm, all times are MST. Other hours are by appointment.
Hook Flyfishing is not responsible in any way for delivery delays due to carrier problems.
We accept Visa, Mastercard, Discover, AMEX. We will also accept Check, Western Union and Money Orders but please call first.
Prices and payments are in US Dollars.
For INTERNATIONAL SHIPPING - See Below. Call or email if you have any questions.
Ordering Methods
Phone Orders
Orders can be placed via telephone at (720) 920-9780 during normal business hours (see above). Please do not leave a message for an order.
Fax Orders
Orders can be placed via fax at (720) 920-9788. Please be sure to include your telephone number on the fax in case there is any question about your order and follow the fax with an actual phone call to be sure it arrived - don't worry, we're nice to talk to, one of us is even comedic.
Online Orders
Our website is a secure shopping cart system. Your personal information is very safe. You will receive an e-mail confirmation of your order when it is shipped and we provide tracking information, via e-mail, for domestic orders.
Mailed Orders
Please send all mail orders to:
Hook Flyfishing
2030 Unit D East County Line Blvd
Highlands Ranch, CO 80126
USA
Please include a phone number in case we have any questions about your order.
Tax for online, phone and mail orders
Colorado residents will be charged 2.9% sales tax on their total purchase before shipping.
Contact us immediately if you find any problem with your purchase. Please phone, fax or email for the quickest response.
Returns
ALL returns must be made within 10 days of receipt. The original sales receipt, or a copy including all pertinent information (name, address, daytime phone, email address, date of purchase, and reason for return) must be included.
The shipping cost of returned merchandise is the responsibility of the purchaser, unless a product is defective, damaged or you were shipped the wrong item. Although shipping is often free for you, our customer, it is a cost we pay. If you request a refund because you ordered the wrong product, be aware that the cost of shipping your product has already been paid by us to another agent and is non-refundable. However, If we shipped you the wrong product we will be glad to refund those shipping costs. We stand accountable, as should everyone.
All returned products are required to be in "new" condition. Returns may be subject to a restocking charge.
Exchanges
Replacement products sent in exchange for a different size, color or similar item will be shipped via United States Postal Service or UPS Ground at no charge to you.
Any replacement item shipped will be invoiced but not charged. If the original purchase is returned within 10 days, appropriate credit will be issued. If not, the replacement invoice will be charged to the customer's account.
Defective, Damaged or Wrong Item Sent
Upon receipt of a defective or damaged product contact us immediately and save all packaging. Likewise, if an item is received in error contact us as soon as possible.
If a damaged, defective, or wrong item is sent, Hook Flyfishing will provide return postage, arrange for UPS return services or make an adjustment to your account for the cost of return shipping.
If you find one of our products for a lower price, from another authorized dealer, and we can verify that "apples-to-apples" our competitor's price on a delivered product is lower, we will be happy to match the price.
Price matching is not done for items which are already on their way or actually delivered to you or for items which are not in stock at our store or our competitor's store and, of course, we reserve the right not to match a price. Fair-is-fair.
